Refund and Cancellation Policy

Document services

For document services (application diagnostics, resume, personal statement, and transcript reviews), you may cancel for a full refund any time before the tutor marks your order delivered. Once a tutor has delivered their feedback, the work is done and the order is no longer refundable.

Live sessions

For live sessions (mock interviews and tutoring), you may cancel for a full refund up to 24 hours before the scheduled start time. Cancellations inside that window, and no shows, are not refundable, because the tutor reserved that time for you.

How refunds are issued

Refunds are returned to your original payment method through Stripe and include the service fee. Bank processing times vary, but most refunds appear within 5 to 10 business days.

Problems with an order

If something went wrong with an order, message your tutor first through the order thread. If you cannot resolve it, contact us and we will review the case.

Last updated 2026.